There was supposed to be a speaker cable of a certain type, but instead there was a very cheap no-name imitation. It arrived in a Fender shipping box, which was good, but inside was, yes, a used amp. Guitar center were apparently the only one who reported they had one in stock, and I thought, well, I am not ordering a guitar, so that is less risk. A Fender Supersonic 22 head that sells for $900. Then when I unloaded the above on them, there was no apology or explanation, just a send it back we will refund, which I got, no problem.Ī few months later (as I guess I am a glutton for punishment) I needed a certain guitar amplifier for a project in my studio. I called them and before saying anything I asked them to confirm that this was a new guitar, to which they answered, unflinchingly yes. A check on the serial number confirmed my worst fear, the guitar was 3 years old.
There also had clearly been an amateur attempt to adjust the truss rod, the screws holding the cover were burred over. First time I’ve ever had any issues with Guitar Center, but I definitely will not be ordering anything from that store again.įurthermore, the guitar was buzzing badly at the 8th fret and upon checking there was a severe twist in the neck. They need to do a total management clean up and place people in those positions, along with some of the employees at some of their stores, or they will lose a lot of customers and go under. If this is how some of their stores handle business then no wonder why Guitar Center has financial problems. So I contacted the Austin store again and this time the manager got really nasty with me and kept telling me that he doesn’t know what I was talking about and ended the conversation with a ‘better luck next time’ before he hung up. After this happened, I received a call from my bank that the payment was canceled, which I didn’t understand since I didn’t cancel it due to the fact that I really wanted this guitar. When I first called inquiring about said guitar I was originally told that I was the first person that even contacted and inquired about the guitar. Eventually they called my bank and told them to cancel payment because they claimed that the guitar wasn’t in stock, but turned around and told me something totally different. The manager believed, from what he said, that someone that works there was trying to get it for a friend or a family member. I had to call them back and talk to the store manager and it became a big mess and a debate between if I was the one that placed the order and apparently another employee was being shady and wiped out the whole entire record of my order being placed.
A couple days later there was no email to confirm that the order was placed and received and it still was showing that payment was pending.
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